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saneq.ch

Returns & Warranty

30-day return policy and 2-year warranty — the key information about returns, warranty coverage and how to proceed with complaints. In the event of discrepancies, the German version shall prevail.

Return Policy (30 Days)

You have the right to return defect-free goods within 30 days of delivery. The return right is exercised by returning the goods, whereby the goods must be unopened and unused. The products must be properly packaged in their original packaging together with all accessories. Damaged products will not be accepted for return or will be invoiced to you in full.

The following are excluded from returns in all cases:

  • Products specially procured at the customer's request
  • Software and hygiene articles
  • Food
  • Opened consumables

Once the goods have been received, we will credit the purchase price paid to your customer account. We reserve the right to make a deduction for any damage, excessive wear of the goods and shipping costs.

Warranty / Guarantee (2 Years)

For 2 years after delivery or collection, we guarantee that the ordered product is free from defects and functional, unless expressly agreed otherwise in writing.

The warranty does not apply where the defect is attributable to:

  • Failure to follow the operating or maintenance instructions
  • Modifications, replaced parts or non-original consumables
  • Improper use, storage or handling
  • Third-party intervention or the opening of devices

If a warranty claim arises, you are entitled to repair, replacement or rescission. The choice of the type of defect remedy lies with saneq GmbH. Liability is excluded for normal wear and tear as well as for consumables, accessories and enclosed or built-in batteries/rechargeable batteries.

How to Proceed with a Complaint or Return

  1. Check immediately. Please check delivered or collected products immediately for correctness, completeness and shipping damage. Be sure to note any shipping damage on the delivery note for freight deliveries.
  2. Report within 5 days. Shipping damage, incorrect or incomplete deliveries must be reported to us within 5 calendar days of delivery or collection. Please do not put such products into operation and keep them in their original packaging.
  3. Get in touch. Contact us via our contact page — we will send you the instructions for the return and the necessary repair form.
  4. Pack securely. Pack the goods for transport in their original packaging. You bear the risk for safe transport until they arrive at our premises.

Detailed Terms

You can find the complete provisions on the duty to inspect, warranty and returns in our General Terms and Conditions (GTC) — sections 6 (duty to inspect), 7 (warranty) and 11 (returns).