Help & FAQ
Do you have another question and can't find the answer you're looking for? Don't hesitate to contact our support team. We are always ready to help you and will get back to you as soon as possible.
- Which shipping options does your shop offer?
- In our online shop, we offer various shipping options, all handled by Swiss Post, to ensure a high level of reliability and delivery quality. Our standard option is PostPac Economy for cost-effective and reliable delivery. For faster deliveries, PostPac Priority is available, and for particularly urgent shipments we offer the Swiss Express „Mond" service. The exact shipping costs and delivery times for each option are displayed during the ordering process.
- How high are the shipping costs?
- For orders with a value of CHF 100.- or more, we deliver your standard shipment with PostPac Economy free of charge. If the value of goods is below this, a shipping contribution of CHF 7.90 applies. For the faster options PostPac Priority and Swiss Express „Mond", additional fees apply regardless of the order value. The exact shipping costs and delivery times for each option are displayed to you during the ordering process.
- Which payment methods can I use?
- In our shop, we offer you a variety of convenient payment options. You can choose between prepayment, payment by invoice, credit card, as well as the mobile payment services Apple Pay and Google Pay. For processing credit card, Apple Pay, and Google Pay payments, we use the secure payment service provider Stripe. This way, we guarantee you a secure and straightforward processing of your transactions.
- Is it safe to shop in your store?
- We place great importance on the security of your data. Your passwords are stored in encrypted form to ensure the highest security standards. Our website uses HTTPS, a secure internet protocol technology that ensures your data is protected during transmission. In addition, payment processing is carried out via Stripe, which complies with the Payment Card Industry Data Security Standard (PCI DSS). With these measures, we ensure that your shopping experience with us is not only pleasant but also secure.
- How can I track the status of my order?
- After your order has been shipped, you can view the current status at any time through your personal account on our website. Simply log in to your account and visit the „My Orders" section to access shipment tracking and up-to-date information about your parcel.
- Can I cancel or change my order?
- A cancellation or change of your order is possible as long as the goods have not yet been shipped. Check the status of your order in your account to see whether a cancellation or change is still possible. If your order has already been shipped, please contact our customer service immediately. We will do our best to find a suitable solution for your request.
- How does returning products work?
- You can return unused and unopened products within 30 days of receipt. You can find the exact conditions and the procedure for returns on our page Returns & Warranty.
- What should I do if I have received an incorrect delivery?
- Should you have received an incorrect delivery, we kindly ask you to contact us immediately. Even though such incidents are rare, it is important to us to arrange a correction quickly and efficiently. Please share the details of your order and a description of the problem with us via our contact channels. Our customer service will then take care of a solution as quickly as possible.
Question not included?
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